A PlayerAuctions Failed Order (payment declined or you got charged but the order did not proceed) doesn't have to be a pain because we have answers.
Why did my payment get declined?
Sometimes, payments to PlayerAuctions get declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide further information as to why the order got canceled.
As a resolution, to ensure that your order doesn’t get canceled, feel free to utilize Cryptocurrency as a payment method. With Cryptocurrency as your payment, you’re able to pay with Bitcoin, Litecoin, Dash, Bitcoin Cash, and so on.
Payment Failed But I Was Charged
In general, the payment gets released back to you or voided on our end when the order fails. In rare cases, it might take up to 5 business days, especially if it's a credit card, to receive a refund.
Please contact our Payments Team with your order ID and ask for a refund if you:
- Paid with Neteller (you’ll need to provide the Transaction ID)
- Paid with Cryptocurrency (you’ll need to provide a Refund Address of the order’s payment method—BTC, LTC, BCH, or Dash)