A PlayerAuctions Failed Order (payment declined or you got charged) doesn't have to be a pain because we have answers.
Why did my payment get declined?
Sometimes, payments to PlayerAuctions get declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide further information as to why the order got canceled.
As a resolution, to ensure that your order doesn’t get canceled, feel free to utilize GoCoin as a payment method. With GoCoin, you’re able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Payment Failed But I Was Charged
In general, the payment got released or voided on our end when the order fails. In rare cases, it might take up to 5 business days, especially if it's a credit card, to receive a refund.
Please contact our Payments Team with your order ID and ask for a refund if you:
- Paid with Neteller (you’ll need to provide the Transaction ID)
- Paid with GoCoin (you’ll need to provide a BTC Refund Address)
Note: CC Vetting charges get refunded to your card separately in 48 hours.