The overwhelming majority of all transactions on PlayerAuctions are successfully delivered without issue. However, certain exceptional cases may result in the seller claiming delivery of an order that the buyer did not receive.
In this very rare event, the buyer should immediately file a dispute for the order in their PlayerAuctions Account Center. Rest assured knowing that PlayerGuardian continues to secure the buyer’s payment until the dispute is properly resolved. Our systems and processes have carefully considered, and are well prepared to handle, all the possible exceptional cases that might occur during an order. The time-tested technology behind PlayerGuardian has been proven through the successful and secure completion of over 25 million separate player-to-player transactions, totaling over $1 billion USD, by more than 4 million players.
These exceptional circumstances are often due to an accident or simple misunderstanding. For this reason, we highly recommend buyers and sellers to directly contact each other to properly resolve the issue through our dispute resolution system.
In the event that the buyer and seller cannot come to an agreement, the order will be escalated to the PlayerAuctions Final Resolution Committee, who will determine the delivery completion state of the order. The factors considered in their decision include, but are not limited to:
- The seller promptly providing delivery evidence, which will be meticulously inspected in line with the Secure Seller Delivery Agreement.
- A review that the buyer adhered to their Secure Buyer Delivery Agreement.
- Any onsite messages that might have been sent between the parties related to the offer or order involved in the dispute.
- The thorough review of the offer and order, as well as a rigorous verification of both parties involved in the transaction.
If it is found that the delivery was not fully completed, we will appropriately refund the buyer on the next business day.
Fraud, as well as attempted fraud, is a very serious crime. If through our meticulous inspection of the delivery evidence we find that it was manipulated, or that either party is fraudulently misrepresenting their case to the PlayerAuctions Final Resolution Committee, that individual may be reported to the FBI, the Internet Fraud Complaint Center, and other international authorities, to be prosecuted to the fullest extent of the law. We fully cooperate with law enforcement agencies in cases of fraud, which includes supplying them with personal information, IP addresses, and time stamps.
At PlayerAuctions, we go to great lengths to create the most secure trading environment for all our members.