When can I withdraw my balance in “Reserve”?
Once your order has been completed successfully, PlayerAuctions will generate a disbursement for it and put it as “Reserve”.
The period of “Reserve” depends on your seller status and whether provided a free insurance for account order.
For example, you are a standard seller and the order has a 7 days free insurance, the “Reserve” period will be 3+7 = 10 days.
When “Reserve” ends, your balance will become “Available” for withdrawing.
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When will I get disbursed after withdrew the balance?
After withdrew the balance, PlayerAuctions sends out disbursements to sellers once per day on business days, generally during the hours of 7pm to 10pm PST.
I didn’t click the “WITHDRAW” button, but I still got disbursed; Why?
Under specific conditions, our system will automatically disburse all your orders if any of the following criteria are met:
- Your order has not been disbursed for a period of 180 days or more
- Your orders have reached a total balance of $100,000 or more
This is done as a precautionary measure and in order to ensure inactive or forgotten user accounts are still able to get their funds — provided that the accounts are in good standing and are not involved in any offenses.
Why is my order on hold?
These are some of the reasons your order might be on hold:
- Your buyer is disputing the order.
If the buyer claims that you; did not deliver the product, delivered a product that was not as described, or that you reclaimed the product, then we will hold your disbursement until the dispute is resolved.
- Violation of PlayerAuction’s Policy
Account suspension or any prohibited behavior will result in disbursements being put on hold.
Please pay close attention for notifications of emails from PlayerAuctions. If you are still not sure why your disbursement is on hold, don’t hesitate to contact us.
Why has my order disbursement failed?
These are some of the reasons your order disbursement may have failed:
- You haven't signed up for an account yet with Skrill.
- You provided PlayerAuctions with a payment email address that hasn’t yet been added to your Skrill account.
- You haven't verified your email or phone number on Skrill.
Payoneer or Payoneer Bank Transfer
The typical reason is that your Payoneer account is pending for KYC review - you need to submit all the required information in order to receive payment.
Please check your emails or log in to your Payoneer MyAccount. You will see a notification there asking you to fulfill / complete the process.
Phone Payoneer's customer care hotline, or contact their customer service through their chat room or by messaging them at: https://payoneer.custhelp.com/app/answers/detail/a_id/25646