When will I be paid?

When can I withdraw my balance in “Reserve”?

Once your order has been completed successfully, PlayerAuctions will generate a disbursement for it and put it as “Reserve”.   

The period of “Reserve” depends on product type、your seller level and whether provided an after-sale protection for the account order.

For example, if you are an lv1 seller and the account order has a 7 days after-sale protection, the “Reserve” period will be 7 days.

When “Reserve” ends, your balance will become “Available” for withdrawal.

 * If you are lv 0 and the value of the account you are selling is $500 or higher, an additional seven days will be added to the “reserve” period if no after-sale protection or 7-day after-sale protection was selected.

When will I get disbursed after withdrawing the balance?

After withdrawing the balance, PlayerAuctions sends out disbursements to sellers once per day on business days, generally during the hours of 7 pm to 10 pm PST. 

The payment gateway may require a Know Your Customer (KYC) check. Should this be the case, you will be notified via email and the process time will be extended.

Why is the "WITHDRAW" button greyed out?

There could be several reasons behind this. Below we outline the most common scenarios that might prevent you from completing your withdrawal:

• The available balance is $0.
• Your current disbursement method is no longer available. 
• You are undergoing Identity verification. The withdrawal function will be temporarily disabled until you complete the necessary identity verification steps. If you choose not to complete the identity verification, you will need to wait for a period of 2 months. 

I didn’t click the “WITHDRAW” button, but I still got disbursed; Why?

Under specific conditions, our system will automatically disburse all your orders if any of the following criteria are met: 

• Your order has not been disbursed for a period of 180 days or more
• Your orders have reached a total balance of $100,000 or more

This is done as a precautionary measure and in order to ensure inactive or forgotten user accounts are still able to get their funds — provided that the accounts are in good standing and are not involved in any offences. 

Why is my order on hold?

These are some of the reasons your order might be on hold:

• Your buyer is disputing the order.

If the buyer claims that you; did not deliver the product, delivered a product that was not as described, or that you reclaimed the product, then we will hold your disbursement until the dispute is resolved.  

• Violation of PlayerAuctions' Policy

Account suspension or any prohibited behaviour will result in disbursements being put on hold.

Please pay close attention to notifications of emails from PlayerAuctions. If you are still not sure why your disbursement is on hold, don’t hesitate to contact us.

Why has my order disbursement failed?

These are some of the reasons your order disbursement may have failed:

Skrill / Neteller

• You haven't signed up for an account yet with Skrill/Neteller.
• You provided PlayerAuctions with a payment email address that hasn’t yet been added to your Skrill/Neteller.
• You haven't verified your email or phone number on Skrill/Neteller.

Paydo

• You have provided incorrect Paydo ID.
• You haven't verified your Paydo account.

dlocal Bank Transfer / Dwolla ACH Payment

The bank account was closed or incorrect bank account/routing number was provided.