When can I withdraw my balance in “Reserve”?
Once your order has been completed successfully, PlayerAuctions will generate a disbursement for it and put it as “Reserve”.
The period of “Reserve” depends on product type、your seller level and whether provided an after-sale protection for the account order.
For example, you are a lv0 seller and the account order has a 7 days after-sale protection, the “Reserve” period will be 14 days.
When “Reserve” ends, your balance will become “Available” for withdrawing.
| Seller Level | Lv5 | Lv4 | Lv3 | Lv2 | Lv1 | Lv0 | |
| Currency/Item/Powerleveling | 1 day | 1 day | 1 day | 2 days | 2 days | 3 days | |
| Account | No after-sale protection | 1 day | 2 days | 3 days | 5 days | 7 days | 14 days |
|
7 days after-sale protection |
7 days | 7 days | 7 days | 8 days | 11 days | 14 days | |
| 14 days after-sale protection | 14 days | 14 days | 14 days | 14 days | 14 days | 15 days | |
| 30 days after-sale protection | 30 days | 30 days | 30 days | 30 days | 30 days | 31 days | |
When will I get disbursed after withdrew the balance?
After withdrawing the balance, PlayerAuctions sends out disbursements to sellers once per day on business days, generally during the hours of 7 pm to 10 pm PST.
| Disburse Method | PlayerAuctions Process Time | Payment Gateway Process Time |
| Paydo | Next business day | Immediately |
| Neteller | Next business day | Immediately |
| Skrill | Next business day | Immediately |
| Wire Transfer | Next business day | 1 - 3 business days |
| ACH Transfer | Next business day | 5-7 business days |
| Bank Transfer | Next business day | 3-7 business days |
| Bluesnap Wire Transfer | Next business day | 3-7 business days |
I didn’t click the “WITHDRAW” button, but I still got disbursed; Why?
Under specific conditions, our system will automatically disburse all your orders if any of the following criteria are met:
- Your order has not been disbursed for a period of 180 days or more
- Your orders have reached a total balance of $100,000 or more
This is done as a precautionary measure and in order to ensure inactive or forgotten user accounts are still able to get their funds — provided that the accounts are in good standing and are not involved in any offenses.
Why is my order on hold?
These are some of the reasons your order might be on hold:
- Your buyer is disputing the order.
If the buyer claims that you; did not deliver the product, delivered a product that was not as described, or that you reclaimed the product, then we will hold your disbursement until the dispute is resolved.
- Violation of PlayerAuction’s Policy
Account suspension or any prohibited behaviour will result in disbursements being put on hold.
Please pay close attention to notifications of emails from PlayerAuctions. If you are still not sure why your disbursement is on hold, don’t hesitate to contact us.
Why has my order disbursement failed?
These are some of the reasons your order disbursement may have failed:
Skrill / Neteller /
- You haven't signed up for an account yet with Skrill/Neteller.
- You provided PlayerAuctions with a payment email address that hasn’t yet been added to your Skrill/Neteller.
- You haven't verified your email or phone number on Skrill/Neteller.
Paydo
- You have provided incorrect Paydo ID.
- You haven't verified your Paydo account.
Bank Transfer / Bluesnap Wire Transfer / ACH Transfer
The bank account was closed or incorrect bank account/routing number was provided.
Wire Transfer
The bank account was closed or incorrect bank account/routing number was provided.
The Beneficiary Address is not a full address. Please ensure the address entered is a full address, including street name and unit number.
The bank account is unavailable to receive USD via Wire Transfer.