In general, After-Sale Protection protects against the rare event of a purchased game account being irrecoverably reclaimed or banned due to the actions of the previous owner.
In the rare event that such a case arises, the buyer has the option to raise a dispute within the after-sale protection period to report an issue. If the seller cannot reach a settlement with the buyer during the dispute, PlayerAuctions will work as a mediator and investigate the case. PlayerAuctions, as the arbitrator, will stay neutral during the investigation and make a final decision based on the evidence.
There are 2 types of After-Sale Protection on PlayerAuctions.com:
- Seller After-Sale Protection
- PlayerAuctions After-Sale Protection
Seller After-Sale Protection
The seller may choose to offer an after-sale protection (of 7, 14, or 30 days) as warranty for the account when the seller creates the account offer. After the order is completed, disbursement is withheld by PlayerAuctions for the duration of the free after-sale protection period. If a buyer loses access during this time and the game account cannot be recovered, the disbursement held by PlayerAuctions will be cancelled and buyer will receive a full refund.
Seller After-Sale Protection cannot be cancelled after the buyer has paid for the account.
PlayerAuctions After-Sale Protection
Buyers who want an extra layer of security for their game account purchase may choose PlayerAuctions After-Sale Protection for the rare event of the account being irrecoverable reclaimed or suspended due to the previous owner. In such a case, the buyer would need to raise a dispute within their protection period to report their game account issue. PlayerAuctions reserves the right to ask for reimbursement from the seller.
Please note that after-sale protection does not cover instances where:
- The Buyer is unable to provide evidence that the game account has been reclaimed by a previous owner.
- The game publisher has banned the account due to the Buyer’s actions.
- The game publisher has banned the account not due to the fault of the previous owner.
After-Sale Protection Duration
Delivery Fully Completed -> Seller After-Sale Protection -> PlayerAuctions After-Sale Protection
Seller after-sale protection (if provided by the seller) will start as soon as the Order Status turns into ‘Delivery Fully Completed’. The PlayerAuctions After-Sale Protection will start once the free after-sale protection (if provided) expires.
PlayerAuctions After-Sale Protection cannot be cancelled after the buyer has paid for the account.
PlayerAuctions After-Sale Protection expires automatically if the game account is resold by the buyer.
How to File a Dispute
To file a dispute as a Buyer, navigate to the ‘Order Detail page’ and click Order Info - Remaining Protection - Account Reclaim.
Next, specify your refund request amount and upload all evidence pertaining to the account issue.
For more details about how dispute works, you can read from here.
An ‘Account Reclaim’ dispute must be filed during the after-sale protection period.
The after-sale protection expires automatically if the game account is resold by the buyer.
I Have Won a Dispute, How Do I Get My Money Back?
The dispute reward will be sent to the account with which you made the initial payment.
Your reward is typically processed within 1-2 business days, however, in rare cases it can take up to 5 business days for your account to receive the funds.