The onsite messaging system makes communication between buyers and sellers seamless, helping transactions run smoothly and efficiently. Here’s a quick guide on how to use it.
For Buyers: How to Contact a Seller
To reach out to a seller, you’ll need either an Offer ID or Order ID. You can get in touch with a seller through an active offer or an order.
Contacting a Seller Through an Offer
1. Go to the Offer Details Page
If the listing is in a currency category: Click ‘Offer Details’ on the offer listing page
If the listing is for an item, account, or power leveling service, simply click on the offer title.
2. Find and Click ‘Contact Me’
Once you’re on the offer details page, find and click the ‘Contact Me’ button to start messaging the seller.
Contacting a Seller Through an Order
1. Go to My orders (buying)
Navigate to your Orders - Buy section.
2. Go to the order detail page
Find the order and click ‘View details’.
3. Click ‘Contact the Seller through PlayerAuctions’
On the order details page, select the option to message the seller.
Contacting a Seller Through Messages
To use this method, you’ll need to have the Offer ID or Order ID. Therefore, it’s best to contact the seller using the steps mentioned above.
1. Navigate to the New Message page
Select either "Offer" or "Order" as the communication type
2. Enter the corresponding Offer ID or Order ID
For Sellers: How to Contact a Buyer
Sellers can’t message buyers first unless the buyer has already sent them a message or placed an order. However, you can reply to buyer messages or reach out through an existing order.
Contacting a Buyer Through an Order
1. Go to My orders(selling)
Go to your Order – Sell section. If the order isn’t listed under ‘Pending Delivery,’ adjust the order status filter to ‘All’ to find it.
2. Open the Order Details Page
Find the relevant order and click ‘View details’
3. Click ‘Contact the Buyer through PlayerAuctions’
On the order details page, select the option to send a message to the buyer.
Replying to a Buyer’s Message
1. Go to your Messages Inbox
Open your Messages Inbox to view incoming messages.
2. Open the Message
Find the buyer’s message and click on the message subject to open it.
3. Write and Send Your Response
Type your reply in the message box and click ‘Send’ to respond.
Contacting a Buyer Through Messages
To proceed with this method, you’ll need the Offer ID or Order ID. Therefore, it’s recommended that you contact the buyer/seller using the methods mentioned above.
1. Navigate to the New Message page
2. Select either "Offer" or "Order" as the communication type
If multiple buyers have questions about the same offer, the ‘Offer’ option won’t work. In this case, switch to ‘Order’ to message the buyer(s) who have placed an order on your offer.
3. Enter the corresponding Offer ID or Order ID