In some cases, especially if you made a payment through Payment Wall, you may be asked to submit additional documentation during the refund process. If more information is needed, we’ll contact you via your registered email with detailed instructions. To avoid any delays, respond to that email as soon as possible.
Required Documentation
To facilitate your refund, you may need to provide the following information:
- IBAN (International Bank Account Number): This is your unique bank account number used for international transactions.
- BIC/SWIFT: This is your bank's unique identifier used for international transfers.