For security reasons, we occasionally need to verify that a payment is being made by, and is authorized by, the payment method owner. In order to authorize the order and verify your identity, you are required to provide a few documents.
Read the article or watch the video for a walkthrough of why this is happening and what documents you might need to provide to proceed your order.
Note: If you do not wish to provide this information, we offer alternative payment methods which generally do not require verification to complete. These payment methods include Crypto currencies such as USD Coin and Dai (available via Coinbase) and payments through Skrill Instant Bank Transfer (EU only). You may try cancelling your order and re-ordering with one of these alternative methods. Please note: In rare cases, verification may still be required for payments through Crypto.
The documents you may be asked to submit are:
1. A photograph of your government issued ID and payment card side by side
2. A clear ‘selfie’ while holding your payment card beside you
If you don't have a physical payment card, click here to see the documents you might need to provide.
Attach these documents in JPEG format in a reply directly to the email you received requesting the documents.
We take your privacy very seriously. For more information about how and why we collect, store, use and share your personal information in our privacy policy.
1. A photograph of your government issued ID and payment card side by side, it should be clear and colored.
The ID may take the form of a driver’s license, passport, or other government-issued identification card. Your name, date of birth, and expiration date should be legible.
Take the following into account when taking the photo of your ID card:
For your payment card, make sure you:
2. A clear photo of you or a "Selfie" while holding your payment card beside you.
Please make sure that the picture is clear, your face is not blocked, and all information on the ID is legible.
Follow these guidelines when taking your photo:
Make sure the photo is NOT blurry and that all information on the card is visible and therefore eligible.
If you do not have a physical payment card, here are the documents you might need to provide:
1. A clear and colored photo of your government-issued photo ID.
The ID may take the form of a driver’s license, passport, or other government-issued identification card. Please make sure that your name, date of birth, and expiration date are legible.
Everything else should be redacted.
2. A photograph of yourself holding the government-issued ID.
Please make sure your face and all information referenced in step 1 are legible, you should redact the rest.
3. A screenshot of your bank’s transaction page on the relevant portal.
Log into your online banking account on your browser or through a mobile application. Take a screenshot (do not use a camera to take a picture of your phone or monitor) of the ENTIRE transaction page, ensuring the following information is visible:
- Bank Name (show the URL of the website if you are on your browser since the bank name is already there or, alternatively, do not block the logo of the bank)
- Last four digits of the card - if applicable
- Transaction details matching your PlayerAuctions order
Click the "Details" link and it should display the complete payment information. If the details do not fit in a single screenshot, you may also send us multiple screenshots of the transaction details page.
Refer to the following example:
Entire screen not visible, name of bank not included:
A Screenshot of Your Payment Receipt (Crypto Payments)
Take a screenshot of your crypto account page, ensuring that your name, email address, account provider name, and address for transactions with PlayerAuctions are visible.
Do not use a camera to take a picture of your phone or monitor.
Your screenshot should look like this: