Sometimes, you and the seller may agree on a refund during the order process. The next steps can vary depending on the order status. Here's a quick guide on how to proceed based on each stage.
Pending Delivery
If the order hasn’t been delivered, simply click Cancel Order on the order detail page.
Delivery Pending Buyer confirmation
To request a refund that the seller has agreed to via message, please click Report Dispute on the order detail page within 72 hours and wait for the seller to accept the settlement in the dispute.
Order is Completed
- Within After-Sale Protection
If the seller has provided or you’ve purchased after-sale protection, you can click Report Account Reclamation on the Order Details page within the coverage period.
If you can’t see the after-sale protection details on your mobile device, try expanding the Order Info section or check again on a PC or laptop.
- Non-protection Accounts or Item and service
If the order is closed and there's no active after-sale protection, you won’t be able to file a dispute or report account reclamation through the onsite system. If the seller agrees to refund you, please ask them to email us at support@playerauctions.zendesk.com using their registered email. Once we receive it, our support team will assist with processing the refund manually through our finance team.