What Evidence Can I Provide for My Dispute as a Buyer?

If you've encountered an issue with a purchase and need to file a dispute, providing clear and relevant evidence is essential to support your claim. Below is a guide to help you understand what types of evidence you can submit to strengthen your case.

Why Is Evidence Important?

Evidence helps verify the validity of your claim and allows the dispute resolution team to make a fair and informed decision. Without proper evidence, it can be challenging to prove your case.

Types of Evidence You Can Provide

Here are the most common types of evidence you can submit, depending on the nature of the issue:

a. Communication with the Seller

• Screenshots of your on-site messages with the seller. This should clearly show:
  • The agreed terms (e.g., price, product/service details, delivery timelines).
  • Any promises or guarantees made by the seller.
  • Any refund settlement (fully or partially) reached between you and the seller.

b. Evidence of Non-Delivery or Short-Delivery

• If the item or service wasn't delivered, include screenshots of tracking numbers or the seller's updates (or lack thereof) to show the failure to fulfill the order.
• For services, screenshots of incomplete progress, incorrect, or undelivered items.
• Any proof of server maintenance which nulled the delivery.

c. Evidence of Misrepresentation

• If the product/service you received differs from the description, include:
  • Original product/service listing details (screenshots or links).
  • Comparison photos or evidence showing discrepancies.
• If the product/service was sent to the wrong character, include:
  • Original delivery note/character name that you sent to the seller.
  • Comparison photos or evidence showing discrepancies between your character and the character to whom the seller delivered.

d. Evidence of Seller Misconduct

• If the seller violated any policies or acted inappropriately, provide evidence such as:
  • Fraudulent activity (e.g., false claims, forged proof, etc.).
  • Screenshots of unreasonable or abusive behavior from the seller.

e. Other Relevant Evidence

• Any additional documents or proof that support your case

How to Organize Your Evidence

To make your case as clear as possible:

• Be Specific: Provide details for each piece of evidence (e.g., what it is and why it supports your claim).
• Chronological Order: Arrange your evidence in the order of events to create a clear timeline.
• Keep It Relevant: Focus only on details that matter to the dispute. 

Submitting Evidence

When submitting your dispute:

• Follow the dispute guidelines.
• Attach all your evidence in the required format (e.g., jpg, png).
• Include a brief explanation for each piece of evidence.

Tips for Strengthening Your Case

• Be Honest: Provide accurate and true information. Misrepresentation can harm your credibility.
• Be Polite: Keep communication professional and respectful.
• Act Promptly: File the dispute within the allowed time frame and provide evidence as soon as possible.

Common Scenarios and Suggested Evidence

Here are some examples of common buyer disputes and the evidence you might need:

Conclusion

Submitting strong and relevant evidence is key to resolving your dispute effectively. Be thorough, organized, and timely when preparing your case. By following these guidelines, you'll increase the likelihood of a favorable outcome.