Buying / Refunds / Payments

Payments and Refunds

• Why is my order's status still "Pending Payment"?
• PlayerAuctions Refund | Help Center
• I have already been charged. How do I get my money back?
• How can I cancel my order? I want a refund.
• Where is PayPal, Skrill, or Visa? I only see Bitcoin and Bank Transfer.
• PlayerAuctions Failed Order | Help Center

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Buying CSGO/PUBG Skins

• How can I buy a CSGO/PUBG skin?
• Do I need to do anything special to trade on PlayerAuctions?
• Where can I find my trade URL?
• How can I change my trade URL?
• How long do I have to withdraw my item?
• I didn't receive my skins, what can I do?

Trading Issues and Disputes

• What evidence can I send for my dispute?
• What if the seller doesn't deliver within his/her guarantee?
• What if the seller doesn't deliver at all?
• What if I didn't receive delivery but the seller claims otherwise?
• What if I get something other than what I paid for?
• Live Chat - Where is it?

Account Management

• I don't remember my password, how can I login?
• How can I change my username?
• 2FA Google Authenticator - What is it? How to remove it?

Delivery

• After I send payment, when will the seller deliver?